Tuesday, August 24, 2010

Telemarketing Laws in Australia

I was looking through the phone book today, looking for the local council number. I needed to call them because there was some road kill that needed some attention.

Anyway, as I was looking through I found a rather interesting page.
It was titled "Telemarketing - know your rights"
Here is the section that caught my attention

Under federal law, telemarketers must:
  • Make sure their calling line identification is switched on
  • Restrict their calling times to specific days and hours
  • Provide information, such as their name, and contact details, when requested
  • Terminate a call when requested
So if I read correctly, does that mean I could have threatened to take legal action on this guy?
If that telemarketer was from Australia, he should surely know these federal laws, but there is no guarantee that he was. If he calls from outside of Australia, is he still subject to these federal laws?

May as well give it a try next time some telemarketer gives me a hard time about getting basic information from him.

1 comments:

Australian telecom company said...

All telemarketers in Australia should abide by Australian telemarketing law to secure their businesses.

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